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Posted by Ronald Anthonissen on

Learn to Love Complaining Clients [Work Smarter]

You’ll face moments of truth every day of your life. You’ll make decisions and take the consequences. The consequences can be good, they can be bad, but they are there for every action you take. Moments of truth can have a profound effect on your business, and complaints have enormous significance, so we’ll consider client complaints in this chapter.

Sitepoint: Learn to Love Complaining Clients [Work Smarter]

Posted by Ronald Anthonissen on

Helping your client maintain markup quality | 456 Berea Street

One thing that is particularly frustrating with caring about Web standards and accessibility is what often happens after your work is done and a site is handed over to the client.
I’m sure most of you have been there. Despite your hard work to educate the client’s editor(s), regardless of the style guide you wrote, and no matter how much time you spent patching the CMS they use, there will be problems.

456 Berea Street: Helping your client maintain markup quality