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Learn to Love Complaining Clients [Work Smarter]

You’ll face moments of truth every day of your life. You’ll make decisions and take the consequences. The consequences can be good, they can be bad, but they are there for every action you take. Moments of truth can have a profound effect on your business, and complaints have enormous significance, so we’ll consider client complaints in this chapter.

Sitepoint: Learn to Love Complaining Clients [Work Smarter]